We provide remote technical support through phone calls, WeChat, online video communication, remote diagnostics, and other digital support methods to help customers resolve routine technical issues quickly and efficiently. Remote equipment operation during commissioning is also supported through touch-screen simulation software with remote connection capability.

With customer authorization, intelligent service boxes equipped with dedicated application software can also be installed to support faster remote diagnostics, troubleshooting, and operational analysis.

We also provide local customer support through dedicated service hotlines. Our technical support team is available to assist customers with equipment operation, troubleshooting, maintenance questions, and spare parts inquiries to help ensure stable and efficient production operation.

With customer approval, intelligent diagnostic systems can also be integrated to support faster remote troubleshooting and technical support services.